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Call treatment settings

2 Topics

20 mins

Pega Customer Service '23
Visible to: All users
Beginner Pega Customer Service '23 English

Settings for basic call behavior are saved in a call treatment, which determines how an incoming call is handled on the CSR’s desktop The call treatment defines how a call is answered and how the customer interaction is started.

After completing this module, you should be able to:

Configure how incoming calls are handled
Configure how calls work within a customer interaction

Available in the following mission:

Pega Call

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