Skip to main content

Module

Case Management

Archived

11 Topics

1 hr 35 mins

Visible to: All users
Beginner Pega Platform 8.5 Case Management English
This content is now archived and is no longer updated. Progress is not calculated. Pega Cloud instances are disabled, and badges are no longer awarded. Click here to continue your progress in the latest version.

Learn about Pega’s Case Management capability

After completing this module, you should be able to:

Identify the elements of a case life cycle: stages, processes, and steps
Identify the role of case status in case processing
Articulate the purpose of the Approve/Reject step in a workflow
Identify how goals and deadlines establish expectations for completing work
Identify the value of assigning and routing tasks to users
Differentiate between a user and a work queue
Send automated correspondence in a workflow
Describe how the search duplicate cases logic identifies duplicate cases
Describe how child cases can model work performed by different parties

Available in the following mission:

Introduction to Pega Platform v3

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice