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Module

Channel transformation

2 Topics

35 mins
Pega Customer Decision Hub '24.2
Visible to: All users Applies to: Pega Customer Decision Hub '24.2

In this module, you will learn how to transform an organization that has implemented or is implementing Pega Customer Decision Hub™ (CDH), in terms of Channel Adoption and Transformation. You will explore the impact of CDH on delivery channels and understand the necessary steps to drive adoption and success through enablement and potential business process changes. The module covers key aspects such as the different workstreams involved in various channels, such as creative and copy creation, and user adoption and enablement. Additionally, you will learn about the importance of stakeholder engagement, effective communication methods, and the timeline for organizational transformation tasks.

Beginner
English

After completing this module, you should be able to:

• Understand the key steps in reviewing the current state, presenting best practices, defining client-specific processes, and planning implementation steps for channel transformation.
• Identify and engage key stakeholders involved in the transformation process, ensuring effective communication and collaboration.
• Apply best practices for channel adoption and enablement, including user training and workflow adjustments, to ensure successful implementation of Customer Decision Hub.

Available in the following mission:

1:1 Customer Engagement Business Transformation v1

Topics

Approach to Channel transformation

15 mins

Channel transformation best practices

15 mins

Module Quiz

5 mins

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