Mission
1:1 Customer Engagement Business Transformation
7 Modules
5 hrs 20 mins
Adopting new technology alone doesn't guarantee success. The effectiveness of new technology depends on alignment with people and business processes.
Pega Customer Decision Hub™ enhances customer relationships and maximizes business value through AI-powered decisioning across channels. Proper transformation requires changes in thinking and working, making synergy between technology, people, and processes critical to achieving exceptional outcomes.
Learn how to transform people and processes alongside the adoption of Pega Customer Decision Hub to achieve true 1:1 Customer Engagement and optimal business benefits.
- Explore the CDH role based learning paths here
Organizational Transformation Introduction
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Module
Organizational Transformation Introduction
1 Topic
20 mins
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In this module, you will learn how to drive organizational transformation by using Pega Customer Decision Hub™. This comprehensive guide emphasizes...
Mindset transformation
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Module
Mindset transformation
4 Topics
55 mins
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In this module, you will learn how to transform an organization's mindset to achieve optimal adoption of Pega Customer Decision Hub™. This...
Governance, organization and agility transformation
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Module
Governance, organization and agility transformation
5 Topics
1 hr 5 mins
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In this module, you will learn how to transform an organization that has implemented or is in the process of implementing Pega Customer Decision Hub™...
KPIs reporting and value measurement
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Module
KPIs reporting and value measurement
3 Topics
50 mins
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In this module, you will learn your organization’s approach to KPIs, reporting, and value measurement when implementing Pega Customer Decision Hub™...
Data science transformation
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Module
Data science transformation
2 Topics
45 mins
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In this module, you will learn how to guide an organization using Pega Customer Decision Hub™ through the transformation of Data Science and Machine...
Channel transformation
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Module
Channel transformation
2 Topics
35 mins
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In this module, you will learn how to transform an organization that has implemented or is implementing Pega Customer Decision Hub™ (CDH), in terms of...
Feature adoption
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Module
Feature adoption
2 Topics
30 mins
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Learn about the process and strategies for recognizing opportunities to dive into product features to drive the overall adoption of Pega Customer...
