Feature adoption

Learn about the process and strategies for recognizing opportunities to dive into product features to drive the overall adoption of Pega Customer Decision Hub™. Explore the importance of feature adoption in connecting technical implementation with business transformation, fostering innovation, product ownership, and strategic planning. This module covers key stakeholders involved in the feature adoption workstream, effective communication methods for enablement sessions and workshops, and the timeline for addressing feature adoption during minimum lovable product (MLP) delivery. Additionally, you learn about best practices for feature adoption, including understanding, selecting, and adopting features and the methods to undertake these tasks.

Beginner

English

After completing this module, you should be able to:

Identify key stakeholders and their roles in the feature adoption process.

Implement effective communication strategies for enablement sessions and workshops.

Apply best practices for feature adoption to maximize the value of Pega Customer Decision Hub.

Available in the following mission:

1:1 Customer Engagement Business Transformation v1

Topics

Approach to Feature Adoption

10 mins

Feature Adoption Best Practices

15 mins

Module Quiz

5 mins