Coexistence in Pega Customer Service

In organizations that use a Pega Customer Service™ UI Kit application and service cases, the Coexistence feature makes it possible to use their Customer Service application built on Constellation to seamlessly process Customer Service UI Kit service cases. Pega Customer Service 26 uses Pega Case Fabric Hub to achieve coexistence between Customer Service UI Kit and Customer Service Constellation applications.

Beginner

English

After completing this module, you should be able to:

Define and explain Pega Case Fabric Hub, Pega Case Fabric Hub architecture, and Pega Case Fabric Hub tools.

Describe Coexistence design in Pega Customer Service with Pega Case Fabric Hub.

Establish Coexistence between Pega Customer Service UI Kit and Constellation applications using Pega Case Fabric Hub.

Process a Pega Customer Service UI Kit application Service Case in Constellation application.

Available in the following mission:

Customer Service Developer v10

Topics

Pega Case Fabric Hub basics

5 mins

Coexistence in Pega Customer Service using Pega Case Fabric Hub

5 mins

Pega Case Fabric Hub integration for Pega Customer Service on Constellation

5 mins

Processing a Pega Customer Service UI-Kit Case in Constellation with Coexistence

5 mins

Module Quiz

5 mins