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Configuring cascading approvals with an authority matrix


2 Topics

20 mins

Visible to: All users
Intermediate Pega Platform 8.4 Pega Platform 8.5 Case Management English
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Model case approvals that require "dotted-line" approval, where an approving party is not part of the user's reporting hierarchy, such as contracts requiring a review by the legal department.

After completing this module, you should be able to:

Identify the benefits of approvals using an authority matrix
Explain the use case for approvals using an authority matrix
Configure an approval process using an approval matrix

Available in the following mission:

System Architect v2

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