Module
Configuring chat queues
Archived
2 Topics
15 mins
Pega Customer Service 8.4
Beginner
Pega Customer Service 8.4
Pega Customer Service 8.5
English
Pega chat allows customers to communicate to customer service representatives (CSRs) in real-time on any device. Chat requests can be sent to any CSR or a specialized CSR for a given subject. This module will show you how to create chat queues to contain chat requests that are handled by CSRs. This module will also show you how to create skills to determine which queues a CSR has access to.