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Configuring customer verification

1 Topic

15 mins

Visible to all users
Beginner Pega Customer Service 8.4 Pega Customer Service 8.5 English
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The Customer verification feature provides a pool of security questions that a customer service agent can use to verify customer identity. In this module, you learn how to configure new security questions and determine when the questions are presented to the agent. A customer must meet a minimum verification score before the agent can continue with an interaction or service case.

After completing this module, you should be able to:

Designate a customer property for verification
Configure properties for verification of a service case

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