Module

Configuring Digital Messaging Manager

10 Topics

1 hr 20 mins

Visible to: All users

Beginner

Pega Customer Service '24.1

Chat and Messaging

Constellation

English

The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital Messaging channel supports chat connections by using Web Messaging and social messaging platforms, such as WhatsApp and SMS.

After completing this module, you should be able to:

Configure a Web Messaging connection and add the chat widget to a website.

Customize the appearance of your Web Messaging widget.

Implement Bring your own key (BYOK) encryption for web messaging connections.

Enable real-time translation for the Web Messaging widget.

Add Custom Localizations in Web Messaging.

Configure Context Data that captures metadata from the customer chat session and makes it available to the customer service representative.

Switch channels during a chat interaction.

Set security options for the Web Messaging connection.

Configure proactive chat for the Web Messaging connection.

Available in the following mission:

Pega Digital Messaging v5

Topics

Setting up channels

10 mins

Setting up Web Messaging

5 mins

Bring your own key encryption for Web Messaging

5 mins

Customizing the Web Messaging widget

5 mins

Enabling real-time translation for the Web Messaging widget

5 mins

Adding custom localization in Web Messaging

5 mins

Switching channels during a chat interaction

10 mins

Configuring context data for Web Messaging

10 mins

Digital Messaging Security

10 mins

Configuring proactive chat for Web Messaging

10 mins

Module Quiz

5 mins

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Configuring Digital Messaging Manager

After completing this module, you should be able to:

Available in the following mission:

Topics

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