Skip to main content

Module

Creating and testing personas

2 Topics

15 mins

 Visible to: All users
Beginner
Pega Customer Decision Hub '24.1
Generative AI
English
Verify the version tags to ensure you are consuming the intended content or, complete the latest version.

Learn how to create personas and channel contexts in Customer Decision Hub, and how to use them for next-best-action testing. Explore the reasons behind action filtering through persona-based test. Examine the results of the persona test cases and analyze how the engagement policies changes affect test results. 

After completing this module, you should be able to:

Create persona and channel context
Use personas for next-best-action testing.
Create and analyze persona test cases.

Practice what you learned in the following Challenges:

Creating and testing personas in Customer Decision Hub v2 Testing engagement policies with personas in Pega Customer Decision Hub v2 Creating personas with Pega GenAI v1

Available in the following mission:

Cross-Sell on the Web v7

Topics

Testing next best action with Persona and Channel Context

5 mins

Testing the Engagement Policy configurations with Persona Test Cases

5 mins

Module Quiz

5 mins

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice