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Module

Creating customer service data sources

1 Topic

10 mins

Visible to all users
Advanced Pega Customer Service 8.6 Pega Customer Service 8.5 Pega Customer Service 8.4 English

As you create more service cases you may find that you want to organize service cases by categories. Using categories makes it easier for customer service representatives to find service cases. Customer Service datasources allow you to group service cases in your application.

After completing this module, you should be able to:

Define why you need a Customer Service datasource
Create a Customer Service datasource

Available in the following mission:

Customer Service Developer

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