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Customer Decision Hub predictions

3 Topics

35 mins

Visible to: All users
Beginner Pega Customer Decision Hub '24.1 Artificial Intelligence English

Discover the Pega Customer Decision Hub™ predictions in the Prediction Studio portal, a comprehensive workspace for Data Scientists who manage predictions and the models that drive them. Delve into predefined predictions for communication channels, adaptive models, and customer-level decisions to optimize customer experiences and effectively respond to changes in customer behavior.

Familiarize yourself with the tools and processes used to manage business changes in the Pega 1:1 Customer Engagement solution.


After completing this module, you should be able to:

Describe how adaptive models drive the predefined Pega Customer Decision Hub™ predictions.
Describe how the outcomes of supporting predictive models can function as predictors for the adaptive models.
Describe the tasks of a data scientist in a Customer Decision Hub project.
Describe the steps involved in managing business changes in one-to-one customer engagement.

Practice what you learned in the following Challenge:

Exploring Prediction Studio v3

Available in the following mission:

AI for 1:1 Customer Engagement v4

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