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Module

Decision Strategies Overview

2 Topics

45 mins

Pega Platform
Visible to: All users
Beginner Pega Platform English

Decision strategies optimize business processes by using data-driven, real-time arbitration to select the best actions for specific contexts. This module explains how to create and run a decision strategy, detailing the use of various decision strategy components. It covers the importance of understanding component interactions, building expressions, and testing strategies to ensure customer-centric interactions that enhance customer experience and business outcomes.

After completing this module, you should be able to:

Create and configure decision strategies from scratch using various decision components.
Utilize various components to build effective decision strategies.
Develop and validate expressions within decision strategies to calculate and prioritize actions.
Test and refine decision strategies to ensure they meet business requirements and improve customer interactions.

Practice what you learned in the following Challenges:

Creating proposition hierarchy and properties v2 Building a Decision Strategy v2 Testing decision strategies v2

Available in the following missions:

AI for 1:1 Customer Engagement v4 Cross-Sell on the Web Extended v7 Decision Management Essentials v2 Credit Risk Decisioning v2

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