Defining a Case Lifecycle

Learn how to define a Case Lifecycle that supports a customer or business objective. Explore how Stages, processes, Personas, and data work together to guide work from initiation to resolution.

Beginner

Case Management

English

After completing this module, you should be able to:

Identify the elements of a Case Lifecycle: Stages, Processes, and Steps.

Differentiate between a Primary Stage and Alternate Stage.

Model the lifecycle of a Case Type.

Available in the following missions:

Solution Builder Foundations v1 Introduction to Pega Platform v9

Topics

Case Lifecycle

10 mins

Case Lifecycle design

10 mins

Module Quiz

10 mins