Designing and managing Agentic solutions

Explore how Pega Platform™ 26 uses Agent2Agent (A2A), Model Context Protocol (MCP), Pega Case Fabric™, and Pega Agentic Process Fabric™ to connect agents, workflows, external systems, and distributed work. Examine Agentic Assignment processing and the monitoring capabilities that analyze generative AI interactions, performance, tool activity, and agent behavior.

Advanced

English

After completing this module, you should be able to:

Explain how A2A and the MCP support agent collaboration and tool integration in Pega Platform.

Configure external agent access, agent version information, and agent-driven processing in a case workflow.

Differentiate an Agent step from an MCP Connect step based on reasoning and determinism requirements.

Describe how Connect MCP and Service MCP support outbound and inbound MCP integration patterns.

Explain how Pega Case Fabric federates cases and assignments while source applications retain ownership.

Describe how the Fabric Control Agent and the Intelligent Agent Registry support enterprise agent orchestration in Pega Agentic Process Fabric.

Identify the routing, email, channel, listener, and access requirements for Agentic Assignment processing.

Use Pega GenAI™ Metrics, PAL, Tracer, and agent-tracing capabilities to monitor and investigate supported Pega GenAI interactions.

Available in the following mission:

Lead System Architect Enhancements for Pega Infinity v3

Topics

Configuring Agent integration and Agent Step

20 mins

Connecting Agents and Case workflows with MCP

10 mins

Exposing Pega capabilities through Service MCP

10 mins

Implementing Agentic Assignment processing

10 mins

Federating work with Pega Case Fabric

10 mins

Orchestrating enterprise Agents with Pega Agentic Process Fabric

10 mins

Monitoring GenAI Metrics

15 mins

GenAI monitoring and observability

20 mins

Automating document processing with Pega GenAI

15 mins

Module Quiz

10 mins