Dispute processing features

This module provides a comprehensive exploration of Visa dispute processing features within Pega Smart Dispute™ Agentic Automation, The module equips learners with the knowledge of the feature that to efficiently manage the complete dispute lifecycle. These features are include integrated workflows, automated processes, and specialized functionalities designed to streamline Visa dispute resolution while ensuring regulatory compliance and enhancing customer satisfaction.

Beginner

Financial Services

Payment Processors Financial Services

English

After completing this module, you should be able to:

Explain how straight-through processing submits disputes without manual intervention.

Demonstrate how to manage multiple cases simultaneously using bulk processing.

Apply liability processing options to resolve disputes.

Describe the role of job scheduler and queue processor in batch queue processing.

Implement batch queue processing configurations and extension points

Evaluate how Foreign Exchange (FX) accounting manages currency fluctuations.

Design automated customer correspondence processes for timely and relevant communication.

Manage accounting processes throughout the dispute lifecycle.

Track disputes end-to-end systematically with clear audit trails.

Available in the following mission:

Pega Smart Dispute Agentic Automation v1

Topics

Straight-through processing

5 mins

Bulk processing

5 mins

Liability processing

5 mins

Batch queue processing

5 mins

Queue processor processing

5 mins

Batch queue processing configurations and extension points

5 mins

Foreign Exchange accounting

5 mins

Customer correspondence

5 mins

Dispute accounting

5 mins

Dispute auditing

5 mins

Module Quiz

5 mins