Email automation

Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate inbound emails.

Beginner

English

After completing this module, you should be able to:

Define the components of the Pega Email Bot.

Use Email Manager Portal to manage customer inquiries.

Configure suggested replies for email response.

Identify built-in Pega GenAI™ features.

Configure suggested cases.

Available in the following mission:

Pega Email Bot Foundation v6

Topics

Pega Email Bot introduction

5 mins

Email Manager Portal for Constellation

5 mins

Pega Email Bot configuration

5 mins

Defining suggested responses for an Email channel

5 mins

Pega GenAI features for the Email Bot

5 mins

Suggested email responses with Pega GenAI

5 mins

Module Quiz

5 mins