Enhancing self-service AI experience with Agentic Messaging

Agentic Messaging represents a transformative paradigm shift in customer service technology, moving beyond traditional rule-based chatbots to create intelligent, context-aware conversational experiences powered by advanced AI cognitive frameworks. In this module, you will learn how to configure Agentic Messaging for a Pega Customer Service application

Beginner

Generative AI

Constellation

English

After completing this module, you should be able to:

Describe Agentic Messaging, Voice, and Email.

Create an agent for an Agentic Messaging interface.

Create an Agentic Messaging channel interface.

Set up the Web Messaging connection.

Topics

Introduction to Agentic Messaging, Voice, and Email

5 mins

Creating an agent for an Agentic Messaging interface

10 mins

Setting up an Agentic Messaging interface and a Web Messaging Channel

5 mins

Module Quiz

5 mins