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Module

Error resolution and troubleshooting

5 Topics

35 mins

 Visible to: All users
Beginner Pega Robot Manager '23 Robotic Process Automation English

Attended and unattended robots can encounter various issues that affect their performance and task completion. Learn how to identify, resolve, and prevent these issues by using the tools and features of Pega Robot Manager™.

After completing this module, you should be able to:

Describe the importance of understanding your organization's issue-resolution process.
Customize standard statuses and processes to meet issue-resolution business needs.
Identify possible causes and resolutions for the four types of robotic issues in Pega Robot Manager.
Identify the different thresholds you use to mitigate failing assignments
Recognize when to requeue failed assignments.

Available in the following mission:

Pega Robot Manager v4

Topics

Management of work assignment issues in Pega Robot Manager

10 mins

Robots and error states

5 mins

Requeue failed assignments

5 mins

Failed assignment resolutions

5 mins

Remote integration in Pega Robot Manager

5 mins

Module Quiz

5 mins

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