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Module

Error resolution and troubleshooting

3 Topics

25 mins

 Visible to: All users
Beginner Pega Robot Manager 8.5.1 Robotic Process Automation English
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With unattended robots running automated solutions, issues may arise that require assessment and resolution quickly. Learn to identify and resolve issues related to automation failures, automation conflicts, and automation timeouts.

After completing this module, you should be able to:

Relate the three types of issues displayed in Pega Robot Manager.
Identify possible causes and resolutions to consider for the three robotic issues in Pega Robot Manager.
Relate how standard statuses and process can be customized to meet an organization's issue resolution business needs.
Re-queue a case on the Failures tab in Pega Robot Manager.

Available in the following mission:

Pega Robot Manager v2

Topics

Robotic issues

10 mins

Custom case issue resolutions

5 mins

Requeing robot case issues

5 mins

Module Quiz

5 mins

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