Requeing robot case issues

Administrators must understand how an automation relates to a system before they can determine whether requeuing a case is an appropriate first action to resolve issues in Pega Robot Manager™. Administrators have the choice, when Failures occur in Pega Robot Manager, to route the issue to the appropriate party for further issue assessment, or they can requeue the case that encountered the failure. It is a best practice that an administrator requeues a case only if there is an understanding that requeuing does not negatively affect the case.

For example, within a debit card application, requeuing a case that resubmits the card information for purchases is problematic and might create more problems rather than solving the original issue. In that instance, further assessment to determine the root issue is required instead of requeuing the case. Requeuing can allow administrators to re-run the case to fix data issues and fix possible application errors. Administrators can select all or multiple specific cases to be requeued within the portal.

Use the following steps to requeue a Failure issue in Pega Robot Manager.

1. In the navigation header, click Issues.
2. On the Issues page, click the Failures tab.
   
   • To requeue all cases on the Failures tab, click Requeue all.
     
   • To requeue specific cases:
     1. On the case line item, select the individual cases to requeue.
        
     2. ​​​​​​​​​​​Click Requeue.