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Module

Getting started with the Common application

5 Topics

35 mins

Visible to: All users Applies to: Pega Customer Service '25

The Common Application provides a Pega-developed Data Model that can provide the data and integration layer for your Pega applications.  The model provides a starting point for developing the Data Model for your application. By providing pre-configured entities, the model saves development time and promotes the reuse of data.

Using the Common Application is not mandatory when building applications directly on Platform. For strategic applications (for example, Customer Service) that are built by using the Common Application, refer to the respective application's instructions for mandatory uses.

Advanced
English

After completing this module, you should be able to:

Describe the purpose of the Common Data Model
Describe the components of the Common Data Model
Explain how the Data Model uses entities and Case Types

Available in the following mission:

Pega Common Data Model v4

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