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Module

Getting started with Digital Messaging

Archived

3 Topics

20 mins

Visible to: All users
Beginner Pega Customer Service 8.6 English
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In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn the importance of creating a self-service application on top of the Pega Customer Service™ self-service application that contains your Digital Messaging configurations, which provide contextual, bot-driven guidance during the initial customer interactions.

Finally, learn how to create a Digital Messaging interface to respond to various service requests received from several different digital channels.

After completing this module, you should be able to:

Define Digital Messaging and list its supported messaging platforms
Learn the Pega Customer Service architecture and application stack of your self-service application
Create a Digital Messaging interface

Available in the following mission:

Pega Digital Messaging

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