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Module

Getting started with Digital Messaging

2 Topics

15 mins

 Visible to: All users Applies to: Pega Customer Service '24.1, Pega Customer Service '23
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In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn how to create a Digital Messaging interface to respond to various service requests received from several different digital channels.

Beginner
Constellation
English

After completing this module, you should be able to:

Define Digital Messaging and list its supported messaging platforms.
Create a Digital Messaging interface.

Available in the following mission:

Pega Digital Messaging v5

Topics

Digital Messaging overview

5 mins

Creating a Digital Messaging channel interface

5 mins

Module Quiz

5 mins

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