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Module

Governance, organization and agility transformation

5 Topics

1 hr 5 mins

 Pega Customer Decision Hub '24.2 Visible to: All users
Beginner Pega Customer Decision Hub '24.2 English

In this module, you will learn how to transform an organization that has implemented or is in the process of implementing Pega Customer Decision Hub™ by focusing on governance, organization, and agility. These key areas are essential for achieving optimal adoption and exceptional outcomes with Pega Customer Decision Hub. You will explore the importance of aligning technology with people and processes, and understand the roles of various stakeholders in this transformation journey.

After completing this module, you should be able to:

Establish Effective Governance: Implement governance structures to control the implementation of next best actions and balance customer needs with business objectives.
Optimize Organizational Setup: Identify and structure the necessary resources, team roles, and enablement paths for successful Pega Customer Decision Hub operations.
Enhance Agility: Develop robust business processes to manage and scale business-as-usual (BAU) change demands efficiently.

Available in the following mission:

1:1 Customer Engagement Business Transformation v1

Topics

Approach to governance organization and agility transformation

10 mins

Governance best practices

10 mins

Organization best practices

10 mins

Agility best practices

10 mins

Governance, organization and agility transformation case study

20 mins

Module Quiz

5 mins

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