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Handling flow changes for cases in flight

4 Topics

1 hr 30 mins

Visible to: All users
Advanced Pega Platform '23 English

Business applications change all the time. These changes often impact active Cases in a production environment. Without proper planning, these active Cases can fall through the cracks due to a deleted or modified step or stage.

By properly planning your strategy for upgrading production flows, you can properly account for active Cases are properly and help ensure the seamless integration of the the change. This module presents three approaches to safely update flow rules without impacting existing Cases that are already in production.

After completing this module, you should be able to:

Identify updates that might create problem flows.
Choose the best approach for updating flows in production.
Use problem flows to resolve flow issues.
Use the Problem Flow landing page.

Available in the following mission:

Application Design Extended v1

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