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Module

Integrating external data

2 Topics

20 mins

 Pega Customer Service 8.8 Visible to: All users
Advanced Pega Customer Service 8.8 Pega Customer Service 8.7 Pega Customer Service 8.6 Data Integration English

In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains contact data and use that data to replace the sample contact data.

After completing this module, you should be able to:

Create a data class
Create a REST connector
Create a data transform to map from the REST connector to the data class
Update an activity to use the REST connector to retrieve data

Available in the following mission:

Customer Service Developer v5

Topics

Integration of external data sources

5 mins

External data source example

10 mins

Module Quiz

5 mins

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