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Limiting action volume on outbound

2 Topics

30 mins

Visible to: All users
Beginner Pega Customer Decision Hub '24.1 English

In outbound customer engagement, you need to cater to different kinds of operational limitations. These may include limits on the number of email communications that can be sent in a day, or the total number of communications that can be sent regarding a particular offer. Learn how to define volume constrains to limit the volume of actions in an outbound run.

After completing this module, you should be able to:

Limit outbound action volumes using volume constraints.

Practice what you learned in the following Challenge:

Configuring volume constraints v7

Available in the following mission:

Always-On Outbound Customer Engagement v7

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