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Monitoring your contact center with Insights

2 Topics

15 mins

Visible to: All users
Beginner Pega Customer Service 8.8 Pega Customer Service 8.7 Pega Customer Service 8.6 Reporting English
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn about the existing out of the box reports and dashboard widgets. You will then practice using a cloud-based exercise system.

After completing this module, you should be able to:

Run reports to observe the data about cases you’ve completed
Describe when you would use a report or a dashboard widget
Create insights using the Explore Data feature of the Pega Cloud® Services

Available in the following mission:

Customer Service Low-Code Developer v5

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