
Module
Next best action and customer interactions
2 Topics
20 mins
Beginner
Pega Customer Service 8.7
Pega Customer Service 8.6
Pega Customer Service 8.5
Pega Customer Service 8.4
Decision Management
English
Pega’s omni-channel artificial intelligence (AI) delivers the right action at every customer touch by crunching millions of data points in real-time.
Learn how you can use Next-Best-Action to ensure a customer service representative takes relevant actions at every step during a customer interaction.