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Module

Pega Call introduction

3 Topics

25 mins

Visible to all users
Beginner Pega Customer Service 8.6 Pega Customer Service 8.5 Pega Call 8.6 Pega Call 8.5 Pega Call 8.4 Pega Customer Service 8.4 English

Many customers still prefer to speak with an agent because they believe it helps them get to resolution faster. Customers expect a seamless experience when requesting help. Pega Call enables agents efficiently and accurately address the customer needs without having to re-ask information already provided through chat or interactive voice response (IVR).

After completing this module, you should be able to:

Describe the purpose of Pega Call
Describe the telephony components and their functionality
Describe Pega Call high-level architecture

Available in the following mission:

Pega Call

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