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Module

Pega Call introduction

3 Topics

25 mins

Visible to: All users
Beginner Pega Call 8.8 Pega Call 8.7 Pega Customer Service 8.8 Pega Customer Service 8.7 English
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Many customers still prefer to speak with an agent because they believe it helps them get to resolution faster. Customers expect a seamless experience when requesting help. Pega Call enables agents efficiently and accurately address the customer needs without having to re-ask information already provided through chat or interactive voice response (IVR).

After completing this module, you should be able to:

Describe the purpose of Pega Call
Describe the telephony components and their functionality
Describe Pega Call high-level architecture

Available in the following mission:

Pega Call v4

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