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Pega Customer Service best practices

5 Topics

1 hr 20 mins

Visible to: All users
Beginner Pega Customer Service 8.8 English
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Reviews best practices to use when implementing Pega Customer Service™ applications. Learn about the low-code application development techniques incorporated in App Studio. Learn best practices for designing the Interaction Portal to support your CSRs and for working with data models.

After completing this module, you should be able to:

Describe how App Studio supports a low-code development process.
Configure the customer composite view and portal search features to best support your CSRs.
Learn best practices for developing a data model for your application.

Available in the following mission:

Customer Service Developer

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