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Module

Pega Customer Service Case Management Edition introduction

3 Topics

20 mins
Pega Customer Service 8.7
Visible to: All users
Advanced
Pega Customer Service 8.7
DX API
English

Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and service channels. In this module, you learn about the scenarios in which you can implement Customer Service Case Management Edition by using the Pega Digital Experience (DX) API.

After completing this module, you should be able to:

Identify recommended Customer Service Case Management Edition implementation scenarios.
Differentiate between a standard API and DX API.
Recognize the prerequisites for refactoring existing Pega service requests.

Available in the following mission:

Pega Customer Service Case Management Edition v1

Topics

Pega Customer Service Case Management Edition

5 mins

Pega DX API introduction

5 mins

Refactoring process

5 mins

Module Quiz

5 mins

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