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Pega Customer Service overview

2 Topics

20 mins

Visible to: All users
Beginner Pega Customer Service 8.8 Pega Customer Service 8.7 Pega Customer Service 8.6 English
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This module provides an overview of the features and capabilities of Pega Customer Service™. Learn how to conduct an interaction as a customer service agent and handle requests for a customer.

After completing this module, you should be able to:

Describe a typical customer service interaction
Conduct an interaction

Available in the following mission:

Pega Customer Service Foundation v5

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