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Module

Pega Customer Service overview

3 Topics

20 mins

 Visible to: All users
Beginner
Pega Customer Service '23
English

This module provides an overview of the features and capabilities of Pega Customer Service™. Learn how to conduct an interaction as a customer service agent and handle requests for a customer.

After completing this module, you should be able to:

Describe a typical customer service interaction
Describe a typical self-service interaction
Conduct an interaction

Practice what you learned in the following Challenge:

Conducting an interaction v6

Available in the following mission:

Pega Customer Service Foundation v8

Topics

Customer service business scenario

5 mins

Self-service business scenario

5 mins

Conducting an interaction

5 mins

Module Quiz

5 mins

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