Pega Knowledge overview

Explore the features of Pega Knowledge™. Learn how to navigate the Knowledge portal and the content management Life Cycle.

Beginner

English

After completing this module, you should be able to:

Identify the benefits of Pega Knowledge and help content.

Navigate the Pega Knowledge Portal.

Identify the three stages of the content management Life Cycle.

Available in the following missions:

Pega Customer Service Foundation v6 Pega Knowledge v2

Topics

Pega Knowledge overview

10 mins

Pega Knowledge features

5 mins

The Knowledge articles widget

5 mins

Pega Knowledge publishing process

5 mins

Module Quiz

10 mins