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Module

Pega Knowledge overview

4 Topics

35 mins

 Visible to: All users
Beginner Pega Customer Service '23 Pega Knowledge '23 English
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Explore the features of Pega Knowledge™. Learn how to navigate the Knowledge portal and the content management Life Cycle.

After completing this module, you should be able to:

Identify the benefits of Pega Knowledge and help content.
Navigate the Pega Knowledge Portal.
Identify the three stages of the content management Life Cycle.

Available in the following missions:

Pega Customer Service Foundation v6 Pega Knowledge v2

Topics

Pega Knowledge overview

10 mins

Pega Knowledge features

5 mins

The Knowledge articles widget

5 mins

Pega Knowledge publishing process

5 mins

Module Quiz

10 mins

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