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Module

Pega Workforce Intelligence introduction

3 Topics

28 mins

 Pega Workforce Intelligence Visible to: All users
Beginner Pega Workforce Intelligence English

In this module, learn the main premise behind Pega Workforce Intelligence. Learn best practices to ensure early adoption within an organization and a high-level technical topology view. Also, learn what key data metrics are collected and the initial settings necessary to categorize these metrics.

After completing this module, you should be able to:

Analyze the collected data to illustrate how best an agent spends their day
Apply best practices to ensure adoption within an organization
Illustrate the high-level topology and key components
Identify the key data metrics that are collected
Configure key settings necessary to display data to match your organization's business needs properly

Available in the following mission:

Pega Workforce Intelligence v1

Topics

Pega Workforce Intelligence

5 mins

Getting started in your business

13 mins

Collecting data — now what?

5 mins

Module Quiz

5 mins

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