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Mission

Pega Workforce Intelligence

8 Modules

5 hrs 2 mins

Pega Workforce Intelligence
Visible to all users
Beginner Pega Workforce Intelligence English

Learn how to better manage your employees by understanding where they spend their time throughout the day. Identify detractors from production work and what is driving lost capacity in your organization. You differentiate between Production, Other, and Non-Work activities and determine what is essential to the business. Learn how to use the analysis tools to identify areas for process improvement. Apply Administration features to organize and deploy configurations that better suited to track different activities and metrics within your organization.

Pega Workforce Intelligence introduction

  • Module

    Pega Workforce Intelligence introduction

    3 Topics

    28 mins

  • In this module, learn the main premise behind Pega Workforce Intelligence. Learn best practices to ensure early adoption within an organization and a...

Workforce Intelligence portal overview

  • Module

    Workforce Intelligence portal overview

    5 Topics

    37 mins

  • In this module, learn the fundamentals of navigating to the Dashboard, Summary, and Timeline screens inside the Workforce Intelligence portal. You...

Pega Workforce Intelligence data files

  • Module

    Pega Workforce Intelligence data files

    1 Topic

    8 mins

  • In this module, learn the different types of exportable data files and APIs provided by Pega Workforce Intelligence.

Pega Workforce Intelligence Opportunity Finder

  • Module

    Pega Workforce Intelligence Opportunity Finder

    2 Topics

    23 mins

  • In this module, learn how to best interpret where an agent spends time to supplement their work tasks. The information that is illustrated...

Screen Analysis and Screen Wait Time

  • Module

    Screen Analysis and Screen Wait Time

    3 Topics

    24 mins

  • In this module, learn how to analyze the data presented in the various tabs in the Analysis section of the navigation toolbar. Learn how to identify...

Workflows

  • Module

    Workflows

    4 Topics

    39 mins

  • In this module, learn how to use the workflows to identify process improvement opportunities and excess waste intuitively. Become empowered to make...

Business administration

  • Module

    Business administration

    7 Topics

    45 mins

  • In this module, learn how to configure the Pega Workforce Intelligence™ portal to meet your business needs. The Administration tab is where you can...

System administration

  • Module

    System administration

    4 Topics

    28 mins

  • In this module, learn how to set up the portal and manage configurations to meet your business needs. 

Pega Workforce Intelligence

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