Module

Workflow basics

5 Topics

30 mins

Visible to: All users

Intermediate

English

Learn about the benefits of workflows and discover considerations for designing effective workflows in Pega Workforce Intelligence™.

After completing this module, you should be able to:

Define what workflow means in Workforce Intelligence

Understand the common inefficiencies that workflows help to identify

Devise an overall capture strategy by using the appropriate tagging strategies

Select effective workflow names and time bounds

Workflow overview

5 mins

Workflow benefits

5 mins

Tagging strategies for workflows

5 mins

Naming workflows

5 mins

Workflow time bounds

5 mins

Module Quiz

5 mins