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Module

Business administration

7 Topics

45 mins

 Pega Workforce Intelligence Visible to: All users
Intermediate Pega Workforce Intelligence English

In this module, learn how to configure the Pega Workforce Intelligence™ portal to meet your business needs. The Administration tab is where you can map applications, screens and web pages, maintain Off Computer Reason Codes, specify opportunity settings, and manage Pega Workforce Intelligence users.

 

After completing this module, you should be able to:

Manage configurations to optimize the data that is collected
Arrange settings to provide flexibility in how data is organized
Assess administrative options to enhance analysis and reporting capabilities

Available in the following mission:

Pega Workforce Intelligence v1

Topics

Application categorization

11 mins

Opportunity Finder configurations

3 mins

Screen management and screen rules

9 mins

Application Model

3 mins

Off-Computer Code management

3 mins

Hierarchy best practices

7 mins

Shift management and Expected Hours

4 mins

Module Quiz

5 mins

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