Off-Computer Code management

Off-Computer Reason Codes define the actions of an associate during the time that their computer was idle. When an associate returns to their machine, the system prompts the associate to select a preconfigured reason code. 

Off-Computer Code Prompt: Allows the Pega Workforce Intelligence™ administrator to set the number of seconds that must pass before the system prompts the associate to select a reason for the inactivity. The minimum is five seconds. 

Off-Computer Reason Code: Pega Workforce Intelligence comes with a set of default off-computer reason codes; administrators have the ability to edit and add custom codes as well. 

Editing reason codes:To modify the name of the code, the description of the code, and whether the code is active, perform the following steps:

1. In Pega Workforce Intelligence, click Administration > Off Computer Code
2. On the Off Computer Code Management page, click the Edit icon beside the code you want to modify
3. Make the necessary changes in the following fields (see below)
4. Click Save

Adding reason codes: To add an Off-Computer Reason Code, such as check handling, perform the following steps. .

1. In Pega Workforce Intelligence, click Administration > Off Computer Code.
2. On the Off Computer Code Management page, click New.
3. Define the code using the fields in the following table.
   
4. Click Save.