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Module

Workforce Intelligence portal overview

5 Topics

37 mins

 Pega Workforce Intelligence Visible to: All users
Beginner Pega Workforce Intelligence English

In this module, learn the fundamentals of navigating to the Dashboard, Summary, and Timeline screens inside the Workforce Intelligence portal. You learn how to use Workforce Intelligence, as a business tool, to gain an understanding of how Production Scores are presented between Production Work, Other Work, and Non-Work.

After completing this module, you should be able to:

Recognize key concepts to help utilize the application when managing employees
Analyze the Dashboard page to identify the organization's performance, trends and performance differences
Analyze the Summary page to assess the overall performance of departments, teams or associates
Analyze the timeline page to evaluate individual performance
Interpret what score is and how you can leverage it to drive performance improvements

Available in the following mission:

Pega Workforce Intelligence v1

Topics

Getting familiar with Pega Workforce Intelligence

4 mins

The Dashboard page

6 mins

The Summary page

7 mins

The Timeline page

10 mins

Expected hours and Off Computer Codes

5 mins

Module Quiz

5 mins

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