Module

Screen pops

2 Topics

15 mins

Pega Call 8.8

Visible to all users

Intermediate

Pega Call 8.8

Pega Call 8.7

Pega Customer Service 8.8

Pega Customer Service 8.7

English

Learn how to use screen pops to provide a summary of information to agents when a call arrives.

After completing this module, you should be able to:

Define configuration options for screen pops

Customize a screen pop

Screen pops

5 mins

Configuring a screen pop

5 mins

Module Quiz

5 mins