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Module

Screen pops

2 Topics

15 mins

 Visible to: All users
Intermediate Pega Call 8.8 Pega Call 8.7 Pega Customer Service 8.8 Pega Customer Service 8.7 English
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Learn how to use screen pops to provide a summary of information to agents when a call arrives.

After completing this module, you should be able to:

Define configuration options for screen pops
Customize a screen pop

Available in the following mission:

Pega Call v4

Topics

Screen pops

5 mins

Configuring a screen pop

5 mins

Module Quiz

5 mins

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