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Module

Sharing action details with third-party distributors

2 Topics

30 mins

Visible to all users
Beginner Pega Customer Decision Hub 8.7 Pega Customer Decision Hub 8.6 Pega Customer Decision Hub 8.5 English

Sending outbound communications via email and SMS has its challenges, including various operational, security and legal requirements. Sometimes, it’s easier to let an external email service provider handle message delivery for you. Learn how to share action details with an external service provider using files and database templates.

After completing this module, you should be able to:

Explain outbound file and database templates
Write action details to files or database tables to send to third-party email service vendors

Practice what you learned in the following Challenge:

Writing action details to a database

Available in the following mission:

Always-On Outbound Customer Engagement

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