Training the email bot
Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives (CSRs) and customers. Pega Email Bot learns from repeated behaviors — the more emails it processes, the more accurate it becomes in helping a CSR respond to customers.
For each topic added to the channel, you must train Pega Email Bot to interpret emails. By providing examples to Pega Email Bot and manually classifying them with a topic, you train the NLP model to understand these topics and classify similar emails.