Using entity extraction with chatbot channel

Better understand the key features and benefits of entity extraction with chatbot channel. Use this module to learn how to enable the chatbot to handle ticket cancellation requests by training a text prediction that drives the chatbot. The chatbot detects the topic of a message, extracts all relevant entities, and creates a case that the Customer Service Representative (CSR) in the CSR portal can handle later.

After completing this module, you should be able to:

Practice what you learned in the following Challenges:

Available in the following mission: