Work assignment

Cases are assigned to users to complete tasks. For example, an employee expense report that requires approval by the manager of a cost center, or a refund that is processed by a member of the accounting team. When you configure work routing in Pega Platform™, you can use either push routing or pull routing.

In this module, you learn how to use work parties to route cases and how to customize the Get Next Work functionality to fulfill business requirements.

Advanced

English

After completing this module, you should be able to:

Compare push routing to pull routing.

Explain the default Get Next Work functionality.

Customize Get Next Work.

Use work parties to route work assignments.

Available in the following mission:

Application Design v3

Topics

Case participants and routing

15 mins

Get Next Work feature

10 mins

Get Next Work customization

15 mins

Alternative ways to find work

20 mins

Module Quiz

5 mins